LIMITED LIFETIME WARRANTY
Claim Procedure
For warranty claims, please contact ZOMODO Canada either through your Dealer, Plumbing Contractor, Distributor, Authorized Zomodo Agent or by emailing ZOMODO Canada at [email protected].
Please be sure to provide all pertinent information regarding your claim and include the following information:
- Complete description of the problem
- Photo and/or Video of the problem
- Product model number, colour and Finish
- Date the product was purchased
- Original sales receipt for proof of purchase
Visit www.zomodo.ca or call ZOMODO Customer Service at 1-647-760-4416 for all other information.
RGA – Return Policy Terms and Conditions
A completed RGA must be submitted to [email protected]. Approval of RGA’s for credit, are based on the following terms and conditions.
- Product returns will only be considered within ninety (90) days of purchase from the date indicated on the corresponding invoice and will ONLY be accepted from the original purchaser.
- Zomodo Canada’s inspection team shall determine, at its sole discretion, whether returned products are eligible for credit authorization. Product deemed unacceptable for return shall be returned, without credit, back to the initiating distributor’s location at their expense.
- All returns for credit must be in the original packaging, nested and secured as per manufacturer’s original packaging position. All included parts, accessories, instructions must be included and attached/packaged as per original state ie. Sink models MUST have the drain kit(s) inversely screwed tightly to the bottom of the sink. Failure to tighten the drain kit will cause it to move around in the box during shipping and will cause damage (scratches, dents) to the sink which will lead to the sink being rejected.
- Product arriving back to the warehouse for return, must be packaged in the original manufacturer’s packaging and box. There must be no damage, dents, holes or excessive markings on the outer box and must be in resalable condition.
- All returned product approved for credit shall be subject to a 20% non-negotiable restocking fee.
- Approved credit note for the returned product shall be subjected to the restocking fee and any other fees, early payment deductions, etc. as indicated on original invoice and may take up to 14 business days for issue.
- Shipping of products back to Zomodo Canada for credit, is at the client’s sole expense. Client also accepts to take full responsibility of any damage to product for return by the transport/courier service of choice by the client. Déccor and Zomodo Canada are not responsible for lost, stolen or damaged packages. It is strongly recommended that packages deemed for return are insured and include a shipment tracking number. Zomodo Canada has the right to refuse all non-authorized freight collect shipments on returned items.
- Product returns are to be shipped to: Zomodo Canada, 16-124 Connie Cres., Concord, ON L4K 1L7
- Returns arriving to the warehouse address stated above will NOT be accepted without Déccor’s approval and MUST have a Credit Note (CN) and/or Return Goods Authorization Number (RGA#) attached. A CN and RGA# are valid for 30 business days after issue and must be received at Zomodo Canada within those 30 days.
Original Customer Obligation
The original dated sales receipt must be retained by the customer and is the only acceptable proof of purchase. Proof must be provided that a licensed plumber or contractor has installed the sink or faucet. No employee, agent or other person is authorized to provide any warranty on behalf of ZOMODO for a ZOMODO product that is in addition to or different from the warranty stated above unless the warranty has been previously approved by ZOMODO.
Legal Disclaimer
ZOMODO does not warranty transport damage that may occur during third party shipping of any products. ZOMODO’s warranty is only to the original purchaser. ZOMODO also takes no responsibility for any incidental or third-party damages caused directly or indirectly by ZOMODO products.
